Ordering & Shipping

Building Automation Products, Inc. UK Ltd. (BAPI) sells its products under the following terms and conditions. Deviations must be agreed to in writing prior to any sale.

Ordering

To place an order, contact BAPI directly by phone or email. You can also order products from our webstore at www.bapihvac.co.uk.

Please ensure the purchase order contains the following information:

  • Purchase Order number
  • Invoice address and delivery address
  • Customer name, contact person & telephone number
  • Quantity & unit price
  • Part number
  • Desired delivery date
  • Desired delivery method*

*If not included in your original purchase order BAPI reserves the right to pre-pay & add freight charges to your invoice.

Upon receipt of your order, BAPI will email a confirmation of the order, including current pricing, estimated shipment date and assigned order number. Please refer to this order number in further communications regarding this order. The confirmation will be emailed to the contact person noted on the order or to a predetermined contact specified when the customer account was created.

INTERNATIONAL ORDERS

International deliveries may be subject to additional handling, export documentation and delivery charges, as well as any appropriate duties, taxes or fees. If you deal through a customs broker, please provide BAPI with the broker’s name, address, telephone number and a copy of their import documents so we may process your order as quickly as possible. Terms of payment are prepaid in GBP by Electronic Funds Transfer to our bank unless an “Open Account” has been established. See Payment Terms in this section for more information.

DELIVERY

Promises of delivery from stock are subject to prior sale. Same day shipment is standard for products in UK stock if ordered by 2:00 pm GMT.  If products need to be manufactured to order a 3 week lead time would apply and if direct express delivery is required from the USA then additional delivery charges will be incurred.

Shipment dates are not guaranteed, but are estimated on the basis of BAPI’s immediate receipt of all needed information supplied by the customer. We will, in good faith, attempt to meet estimated delivery dates, but BAPI does not accept responsibility for delays resulting from circumstances beyond our reasonable control.

BACK ORDERS

BAPI delivers complete orders whenever possible to keep delivery costs to a minimum. In the event that an order cannot be completely fulfilled as scheduled, BAPI will contact the customer with information regarding the delay and advise a new shipment date whenever possible. At that time a customer may elect to accept a partial delivery. Back orders will be delivered as soon as possible.

DELIVERY DISCREPANCIES

Any discrepancies in deliveries must be brought to the attention of our Sales Department within five (5) working days of receipt of delivery. Deductions from remittances will not be allowed unless authorised by BAPI in writing. Please notify BAPI of Goods Damaged in Transit within 5 business days of receipt, whoever the carrier. DO NOT return the delivery to BAPI.